• IT Governance 

  • Our Xpliancy Governance Services encompass three key areas, ensuring a comprehensive and tailored approach to aligning Information Technology with your organizational goals.

  • IT Service Financial Management Practice

    Our goal is to empower your organization's strategies and service management plans by ensuring effective utilization of financial resources and investments. Through reliable financial insights, we facilitate decision-making across all levels of your organization.

    Our practice focuses on:

    1. Understanding and optimizing the financial aspects of service delivery and consumption.
    2. Managing costs throughout the lifecycle of your organization's products.
    3. Providing stakeholders with high-quality financial information about your products and services.

    Additionally, our practice supports these financial management activities by providing comprehensive information about products and services, including associated costs, revenue, cost allocation dynamics, and other relevant data, analysis, and forecasts.

    1. We ensure that your organization's products and services are sufficiently funded.
    2. Offering insights into the costs of products and services throughout their lifecycle.
    3. Assisting in the planning and management of budgets for products and services.
    4. Anticipating and monitoring revenues from service delivery, where applicable.
    IT Financial Management Process

    Examples of cost elements in each of these categories include:

     

    Organizations and People:

    • Payroll: Salaries, wages, and benefits for employees directly involved in digital product and service management.
    • Travel: Expenses related to travel for business purposes, such as transportation, accommodation, and meals.
    • Training: Costs associated with training programs and courses for staff to enhance their skills and knowledge.
    • Recruiting: Expenses related to hiring new employees, including recruitment agency fees and advertising costs.

    Information and Technology:

    • Hardware: Costs of purchasing and maintaining hardware infrastructure, including servers, computers, and mobile devices.
    • Software: Expenses for software licenses, subscriptions, and maintenance fees for digital tools and applications.
    • Networks: Costs associated with network infrastructure, internet services, and telecommunications.

    Partners and Suppliers:

    • External Services: Payments made to external service providers for outsourcing certain functions or tasks.

    Processes:

    • Management Tools: Costs of software tools and platforms used for project management, collaboration, and analytics.
    • Management Activities: Expenses related to managerial activities, such as planning, monitoring, and reporting on digital products and services.

    IT Strategy Management Practice

    At Xpliancy, we understand the critical role of strategy in shaping the future of your organization. Our Strategy Management Practice is designed to empower your organization to define clear goals, allocate resources effectively, and navigate complex environments with confidence.

     

    Our approach begins with a deep understanding of your organization's context and desired outcomes. We work closely with your team to develop a dynamic strategy that evolves in response to changing internal and external factors.

     

    With Xpliancy, strategy is not a static document but a purposeful journey towards your vision. Our ongoing strategy management activities ensure that your organization's direction remains clear, priorities are aligned, and actions are continually evaluated and improved.

     

    In today's digital age, technology plays a crucial role in shaping strategic decisions. Our expertise in leveraging digital technologies, such as AI and IoT, enables us to adapt your strategy to emerging business dynamics effectively.

    IT Strategy Process

    IT Strategy Management Includes:

    • Understand the enterprise context and direction
    • Assess and execute a gap analysis
    • Set a communication strategy

    IT Experience Management Practice

    At Xpliancy, we recognize the transformative power of IT Experience Management (ITXM™) in revolutionizing traditional IT operations.

     

    Experience management principles, long heralded in customer support domains, are now being harnessed to elevate IT service delivery to unprecedented heights.

     

    What is ITXM™?

    ITXM™ represents a paradigm shift in IT operations, placing the end-user experience at the forefront of organizational priorities. While traditional IT Service Management (ITSM) practices focused on process efficiency, ITXM™ goes beyond, ensuring that the outcomes of IT efforts are optimized to enhance end-user satisfaction and productivity.

     

    The HappySignals ITXM Framework

    At the heart of the ITXM™ offering lies the HappySignals ITXM Framework. This comprehensive framework empowers organizations, irrespective of size or existing IT infrastructure, to embark on a journey towards human-centric IT service delivery.

     

    Key Features and Benefits:

     

    Transformational Approach: Shift from technology-centric to human-centric IT service provision, driving tangible improvements in end-user experiences.

     

    Continuous Improvement: Utilize real-time experience data to identify issues and opportunities, fostering a culture of continuous enhancement in IT service delivery.

     

    Stakeholder Collaboration: Share insights with business stakeholders, IT teams, and external partners to align IT efforts with organizational goals.

     

    Business Value Alignment: Prioritize improvements based on business value, ensuring that IT operations bring tangible benefits to both end-users and IT personnel.

     

    Join Us in Revolutionizing IT Service Delivery

    Experience the power of ITXM™ and unlock new possibilities for your organization. Join the ranks of forward-thinking enterprises that prioritize end-user satisfaction and productivity in their IT operations.

     

    Embrace Xpliancy's ITXM™ offering and embark on a journey towards IT service excellence today.

    ITXM

    Key Features and Benefits:

     

    Transformational Approach: Shift from technology-centric to human-centric IT service provision, driving tangible improvements in end-user experiences.

     

    Continuous Improvement: Utilize real-time experience data to identify issues and opportunities, fostering a culture of continuous enhancement in IT service delivery.

     

    Stakeholder Collaboration: Share insights with business stakeholders, IT teams, and external partners to align IT efforts with organizational goals.

     

    Business Value Alignment: Prioritize improvements based on business value, ensuring that IT operations bring tangible benefits to both end-users and IT personnel.

     

    Join Us in Revolutionizing IT Service Delivery

    Experience the power of ITXM™ and unlock new possibilities for your organization. Join the ranks of forward-thinking enterprises that prioritize end-user satisfaction and productivity in their IT operations.

     

    Embrace Xpliancy's ITXM™ offering and embark on a journey towards IT service excellence today.

    Partner with Xpliancy to define, refine, and execute your organization's strategic vision with confidence. Together, let's navigate the path to success and achieve your desired future state.