Enhancing Service Desk Excellence with SDI Certification

Through this partnership, Xpliancy brings globally recognized SDI standards, certifications, and best practices closer to organizations in the region, enabling them to achieve service excellence aligned with international benchmarks.

Local access to global standards

• Delivering the SDI framework and certification programs tailored to regional market needs.
• End-to-end SDI journey support
• From initial assessment to certification readiness and continuous improvement.
• Regional expertise with global alignment
• Combining Xpliancy’s local presence with SDI’s internationally recognized methodologies.
• Faster adoption and measurable results
• Helping organizations accelerate their maturity while aligning with industry-leading practices.

Coverage

• Middle East (UAE, Saudi Arabia, Lebanon, and beyond)
• North Africa

The SDI Service Desk Standard is a performance and maturity model developed to guide IT service desks in delivering measurable, high-quality support aligned with business needs. It focuses on eight key concepts that cover the full spectrum of service desk operations, including leadership, resources, service reporting, and continual service improvement.

SDI Certification is an organizational assessment that evaluates how your service desk performs against a structured, industry-wide benchmark. Certification verifies that your service desk delivers value-driven services and is committed to excellence.

As a consultancy specializing in IT Governance and Enterprise Service Management, Xpliancy offers:

• Gap Assessments against the SDI Standard
• Readiness Preparation for SDI audits and certification
• Governance Advisory to align processes and KPIs with SDI expectations
• Process Optimization and tool selection support to embed best practices