• Move forward
    with AI.
    With confidence.

    Turn ITIL AI Governance (Version 5) guidance into practical ways of working. Xpliancy helps you govern AI across your products, services, and operations.

  • BUILT ON ITIL AI GOVERNANCE

    Create value with AI.
    Keep accountability in view.

    AI governance connects business value with responsible use. Our consultancy translates ITIL guidance into clear ownership, appropriate safeguards, and decisions your teams can put into practice.

    We build on your existing governance and service management practices, tailoring the work to your AI use and organizational context

  • 01 / DISCOVER

    Assess your
    AI readiness

    Map AI use, business objectives, and current oversight. Establish a baseline and identify where governance needs to develop.

    AI inventory & governance baseline

    02 / DESIGN

    Match controls to
    AI capabilities

    Use the ITIL AI Capability Model to inform governance requirements, with risk profiles and safeguards suited to each AI capability.

    Capability assessment & control priorities

    03 / IMPLEMENT

    Embed oversight
    in everyday work

    Define owners, approval points, human oversight, and escalation. Connect these to the way your teams introduce and operate AI-enabled services.

    Ownership model & operating procedures

    04 / SUSTAIN

    Improve governance
    as AI evolves

    Use the ITIL AI Governance Improvement Model to assess effectiveness, prioritize adjustments, and sustain governance as your AI use changes.

    Improvement backlog & review measures

  • 01 Understand your starting point

    Agree on intended value, review current governance, and identify the AI decisions that need clearer oversight.

    02 Agree on targeted improvements

    Prioritize governance gaps and define actions, responsibilities, and measures of progress.

    03 Embed and improve

    Support implementation, prepare your teams, and review results to keep improvements relevant.

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