• Approval Delegation

    Add-on to Ivanti Neurons for ITSM

  • Overview

    Xpliancy's Approval Delegation Add-On introduces a user-friendly solution for Service Desk Managers to delegate approval authority, ensuring business processes continue without interruption.

    Key Features

    • Effortless Delegation:
      • With just a few clicks, Service Desk Managers can delegate approval responsibilities to another employee, maintaining workflow continuity during team members' absence.
    • User-Friendly Interface:
      • A clean and intuitive interface ensures that the approval delegation process is simple and accessible for Service Desk Managers, requiring minimal training.
    • Real-time Notifications:
      • Receive real-time notifications and updates about the approval delegation status, allowing for effective monitoring and management of delegated approvals.
    • Audit Trail:
      • A comprehensive audit trail ensures transparency by documenting all approval delegation activities, providing insights into the approval workflow's history.
    • Secure Authorization:
      • Implement secure authorization protocols to safeguard against unauthorized approval delegation, maintaining the integrity of your service management processes.
    • Seamless Integration with Ivanti Service Manager:
      • Designed to seamlessly integrate with Ivanti Service Manager, our Approval Delegation Add-On becomes an integral part of your existing workflow without disruption.
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    How it works

    • Initiate Delegation:
      • Service Desk Managers can initiate approval delegation effortlessly from within the Ivanti Service Manager platform when team members are on vacation or unavailable.
    • Select Delegate:
      • Choose a suitable delegate from a predefined list of authorized employees who can temporarily assume approval responsibilities.
    • Real-time Updates:
      • Both Service Desk Managers and the assigned delegate receive real-time updates and notifications regarding approval tasks, ensuring transparency and accountability.
    • Audit Trail Access:
      • Easily access the audit trail to review past and current approval delegation activities, promoting accountability and compliance.