• ITSM Intelligence

    Increase productivity with AI-powered service management.

  • Overview

    Efecte offers a cloud-based IT service management (ITSM) solution designed to streamline workflows and boost efficiency through the power of AI.

    AI Powered ITSM Solution

    1. Increased Productivity with Virtual Coach: Efecte incorporates a feature called Virtual Coach, which utilizes AI to assist support agents in resolving customer issues more quickly. This can significantly improve resolution times and enhance the overall customer experience.
    2. Customization and Integrations: Efecte allows for customization to fit the specific needs of your organization. Additionally, it offers seamless integration with other tools you might already be using, streamlining workflows and eliminating the need for data silos.
    3. Cloud-Based Security: Efecte is a cloud-based solution, which means you can benefit from the inherent security features of cloud platforms. This eliminates the need for on-premise infrastructure management and ensures your data is protected.
    4. Focus on User Experience: Efecte boasts an easy-to-use interface and codeless workflow design. This makes it user-friendly for both support agents and end users, improving overall satisfaction and reducing the need for extensive training.
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    Key Features

    Effie AI for End-users:
    is a friendly digital assistant for IT Service Management. It uses an intelligent NLP-based chatbot to help end-users to self-solve issues quickly and at a lower cost of service


    Empower users to self-solve issues fast:
    Effie AI Chatbot is a smart, NLP-based chatbot that guides users to self-solve issues without having to raise a ticket or wait in line for a human agent.


    Effie AI for Agents:
    is a friendly digital assistant for IT Service Management. It uses generative AI to give your agents superpowers - helping them to solve issues faster and at a low cost of service.


    Effie AI Email:
    Boost agent productivity and take your email response times to the next level. When agents need to provide knowledgeable answers fast, Effie AI Email autogenerates smart, relevant email responses at the click of a button.


    Effie AI Ticket:
    Effie AI Ticket saves agents time by categorizing new tickets, summarizing the issue, and suggesting relevant solutions based on similar issues handled in the past.